We provide our transparent call centre services to both U.S. and Canadian-based travel agencies. TEH Call Center allows your travel agency the ability to provide daily 24-hour service, without the headache and expense of having to staff up yourselves. We answer the phone on your behalf, using your agency name, assisting your clients by utilizing client profiles from your database, and using your GDS pseudo city codes so that your agency retains all GDS segment credits. We provide professionally monitored and managed call center capabilities facilitating your travel agency business whenever you require assistance. We manage your account and your clients with demonstrated integrity. TEH Call Center provides seamless interaction with your clients, representing your agency in a professional manner. We proudly operate as a trusted extension of your travel agency.
Central Processing Unit (CPU)TEH has implemented a new service for the discerning traveler. Our WHITE GLOVE - VIP service offers a dedicated line with dedicated agents serving the needs of those special travelers.
Nothing is too much for our WHITE GLOVE Travelers. Our White Glove service is focused on satisfying any last minute or spur of the moment requests. From limo arrangements to hotel/ diner reservations to chartering a private yacht or your own secluded island. Name your travel need and we are prepared to fulfill it.
Change reservations, make new reservations for travel, refer calls back to the shareholder agency as agreed during their regular business hours, provide flight schedules, quote fares (excluding tours, consolidated fares, round the world fares etc), issue PTA's, use electronic ticketing capabilities when requested by the agency and/or traveler and queue all accessed PNR's to the subscribing office before the next business day.
Change convention/meeting bookings if required (any new conventions will be referred back to subscribing agency).
Issue any new tickets/exchanges that require action prior to 1200hrs agency time the next business day. All other tickets/exchanges will be queued to the agency for action.
We provide E-ticketing services only. E- tickets voided only after confirmation from subscribing agency.
Provide monthly reports to the customer detailing the total number of calls, and number of calls referred, including the total cost of service being charged with the breakdown of additional charges for issuing tickets/exchanges/web tickets etc. Provide monthly usage reports by location to each agency subscribing to the service. These reports will reflect the Pseudo City Code, time of call, traveler name, ticketing activity and reason for call.
Provide service for agencies using Sabre, Galileo or Amadeus reservations systems as well as Internet booking accounts. Assist in setting up GDS links (bridging) with agencies.
Travelers Emergency Hotline accepts collect calls from countries outside of our toll-free service area.
Refer callers to the agency's toll-free number during regular business hours. We also allow subscribing agencies to forward their telephone lines to ours, if required.
Provide a Project Manager during the Implementation phase of the new service to ensure a smooth transition to our service. We'll supply a user start-up kit for agencies and sign-up forms with instructions for new agency subscribers.
Apply rates consistently to all agencies and provide flexible billing options.
We're fully compliant with IATA and other industry regulations and standards. At TEH we meet agreed upon service level requirements, and provide backup reports to our client agency on a monthly basis supporting call information.
TEH completely and fully understands the proprietary and confidential nature of this enterprise and the need to keep all of our clients' information fully confidential. Any agreement we enter into with a client agency includes a clause committing to the highest level of confidentiality. TEH will use all reasonable measures available to keep all client business information confidential. All consultants of TEH have agreed to and signed a non-disclosure agreement whereby they commit to not divulge or distribute any of the client agency's proprietary or confidential business information.
Turn to TEH Centre. We’ll do the work for you, with rock solid reliability…and you’ll get all the credit.