Our state-of-the-art IVR/VOIP technology empowers our company to provide your agency with universal queues and skill sets where our system can recognize your caller and answer the call using your agency's name. Our telephony system identifies the type of call then determines and routes the call to the best-skilled agent for the interaction regardless where around the world your caller is calling from.
Our Call Centre has full integration with 3 of the travel industry GDS systems (Amadeus, Sabre and Galileo/Apollo). This integration allows for a seamless transition for our consultants to manage your accounts.
Turn to TEH Centre. We’ll do the work for you, with rock solid reliability…and you’ll get all the credit.
Our IVR/VOIP Routing capabilities enable call flows to be customized based on the dialed toll-free number and/or caller entered menu selections. Callers are instantly greeted by an auto-attendant that prompts them to make a touch-tone menu selection; the call is then routed to the first available skilled agent. With our Traveler's Emergency Hotline telephony system we've already been through the growing pains of integrating new technology and have spent both time and money to answer calls promptly so that calls are routed to our consultants best suited to meet your agency's requirements.
Along with our Call Centre IVR/VOIP Telephony technology we also have in place seamless applications where our consultants log each call and the details of the call. These logs are automatically part of our invoicing and billing modules where you'll receive detailed billing with your monthly invoices.